Please note that due to the handmade nature of our products, there may be a slight size variation of up to 0.5 cm. We recommend referring to the size guide and selecting the size that best matches your measurements. Thank you for your understanding!
Free Shipping: Available from our warehouses in Asia and the USA.
Shipping Coverage: We ship to over 50 countries. If your country isn’t eligible, we’ll contact you.
Shipping Times: Most orders arrive within 7-15 days, with an additional 1-3 day processing time. Customs clearance may cause delays.
Customised products: it usually takes 3-12 working days for customised processing, and there may be a large number of scheduling orders on relevant holidays, so please arrange the order time reasonably.
Tracking: A tracking number will be emailed after your order ships. For some orders, tracking may not be available.
Return
30-Day Return Policy: Returns are accepted within 30 days of receipt for unworn, unused items in original packaging with proof of purchase.
Non-Returnable Items: Sale items、 gift cards & customised personalised products are not eligible for returns.
Return Process: Contact us at office@lvgu.shop to start a return. Instructions will follow if approved. Return shipping costs are covered by the customer unless the item is damaged or incorrect.
Exchanges: To exchange an item, return it and make a new purchase.
Refunds: Refunds are processed back to the original payment method after inspection, which may take up to 1-3 business days.
Help
Contact Us: For any questions or issues, reach out to office@lvgu.shop. We’ll do our best to assist you!
